Refund policy

We will do our utmost to ensure that the products you order from our Site are delivered to you in a satisfactory condition. Please let us know within 24 hours of receiving your product if you have received the incorrect product or if you have received a damaged product.

To start a refund or replacement request, you can contact us at shop@thehealthygrain.com. If your refund or replacement request is accepted, we’ll send you an email detailing further information as to the processing of your refund or replacement product.

You can always contact us for any refund or replacement product question at shop@thehealthygrain.com.

DAMAGES AND ISSUES

Should you receive an order from The Healthy Grain Shop that has been damaged in transit, please email a photo to shop@thehealthygrain.com within 24 hours of receiving the damaged goods, as well as proof of purchase to be eligible for a refund or replacement product of the same value.

CHANGE OF MIND

We will not issue you with a refund or replacement item in the event that you have changed your mind.

EXCEPTIONS / NON-RETURNABLE ITEMS
Food products, such as those sold on our Site, cannot be returned or exchanged, as such, in the event that your order from our Site is damaged or not delivered in a satisfactory condition, we will offer you either a refund (for the cost of the product purchased only – shipping will not be refunded), or a replacement product (that will be shipped to you free of charge).

Please get in touch if you have questions or concerns about your specific item.

EXCHANGES
We do not offer exchanges on food products sold on our Site.

CHANGING OR CANCELLING YOUR ORDER
We understand that you may need to change or cancel your order on occasion. Please contact us immediately in this instance and we will do our best to process your change / cancellation request. Requests to change / cancel your order must be received within 3 hours of the initial order being placed – requests made outside of this time frame are not guaranteed to be granted.

STOCK AVAILABILITY
We will endeavour to ensure that our website accurately reflects products that are in stock, however, there may be an occasion where your order is unable to be fulfilled due to insufficient stock availability. If this is to occur, we will issue a full refund for the purchase price of the product in question, plus associated shipping costs.

REFUNDS
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.